Personal Information Protection and Confidentiality Policy
The information contained in this site, although legal in nature, does not constitute legal advice.
- Last updated: September 1, 2023 - version 1.0
General Information
The objective of this policy is to ensure the preservation of personal information and regulate how we collect, use, communicate, retain, and dispose of it, or otherwise manage it. Additionally, it aims to inform all concerned individuals about how we process personal data. It also encompasses the cookie policy and cookie consent settings.
1. Collection of Personal Information
When visiting our website, personal data such as your name, address, email, phone number, etc., may be collected. This information is only collected if you provide it voluntarily, for example by filling out a contact form, a submission request, a callback request, etc. Our commitment focuses on collecting only essential and relevant information to respond to your service request.
2. Protection of Personal Information
We implement adequate security measures to prevent unauthorized access, use, or disclosure of your personal data. Furthermore, access to your information is restricted to only those employees or service providers who need this data to provide you with services.
3. Sharing of Personal Information
We do not exchange, sell, rent, or transfer your personal data to third parties for marketing purposes, unless you expressly give us your consent. However, we may share your information with external service providers who assist us in managing our business. We take measures to ensure these third parties adhere to rigorous security and confidentiality standards.
4. Retention and Destruction of Personal Information
We retain your personal data for the duration required to achieve the purposes for which they were collected, unless otherwise provided by law. Measures are in place to ensure your information is processed securely and in compliance with this policy. Once personal data is no longer required, we ensure its elimination or anonymization. We carry out the destruction of information securely, thus ensuring the preservation of its confidentiality.
5. Use of Cookies
To enhance your browsing experience, our website uses cookies. These are small text files that are stored on your device when you explore our site. They allow us to collect information such as pages visited, duration of visit, and your language preferences. This data helps us analyze trends, optimize our site, and offer you personalized content.
You can choose to accept or refuse cookies using our consent banner. It is also possible to enable and disable the use of cookies by changing your preferences in your browser settings. However, please note that disabling cookies may limit certain features of our website.
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5.1 Definition of Different Types of Cookies Used
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5.1.1 Functional Cookies
These cookies are necessary for the proper functioning of the website. They are typically created in response to actions you have performed on the website, such as recording your privacy preferences or filling out forms. These cookies do not store any information that can personally identify you.
- 5.1.2 Statistical Cookies
These cookies collect information about how you use the website, the pages you have visited, and the links you have clicked. This data allows us to measure and improve the performance of the website. The data is anonymized and cannot be used to identify you.
- 5.1.3 Marketing Cookies
These cookies may be placed on the website by our advertising partners or through the integration of social media sharing functionalities. They may be used by these companies to build a profile of your interests to offer you personalized advertisements on other websites.
We encourage you to regularly consult the privacy policies of these social networks, as they may be subject to changes, to understand how your data is used via these cookies. It is important to note that most of these social networks are based outside of Canada.
- 5.1.4 Security Cookies
To prevent fraud and protect our systems, the website forms may be protected by Google ReCaptcha technology. This tool, which uses cookies, collects data on how a user interacts with the website. How the user navigates the site with their mouse, how they click between content, the time they take to perform tasks, and the device they use are some examples of the data collected. Analysis of this data allows the tool to determine the likelihood that the user is a robot or not. This data may be shared with other Google products and services.
- 5.2 Enable/Disable and Delete Cookies
You have the option to manage your cookies through your browsers on your various devices. Most browsers accept cookies by default. However, you can configure them to reject all cookies systematically or specify the source of those you wish to accept. You can also ask your browser to delete your cookies automatically when it closes or regularly delete them manually. Note that the configuration of each browser is different; feel free to consult their help menu.
- 5.3 Consent for the Use of Cookies
During your first visit to this website, a consent banner will appear to explain our use of cookies. By clicking "Accept," you consent to the use of all these cookies and to the current cookie policy. In this banner, you can also "Refuse" all cookies that are not essential to the functioning of this website or "Manage your preferences" by accepting certain categories of cookies. You can modify your consent at any time.
- 5.4 Third Parties
We have established agreements regarding the use of cookies with other companies that place cookies. Nevertheless, we cannot ensure that these third parties manage your personal data reliably or securely. Some of these parties, such as Google and social networks, are considered independent entities in terms of data processing. We strongly advise you to consult the privacy statements of these companies.
6. Responsibility
Overall, we assume responsibility for the protection of personal information we hold. Our employees who have access to personal information or who are involved in any way in its management take all necessary measures to ensure its protection and comply with this policy.
7. Rights of Access, Rectification, and Withdrawal of Consent
You have the right to submit a request for access to the data we process about you. You have the right to object to the processing of your data. You can request an overview of your processed data, presented in a commonly used format. You have the possibility to request the correction or deletion of your data if they are inaccurate or outdated. In relevant cases, updated information will be communicated to third parties with access to this information. You have the right to withdraw your consent at any time, subject to contractual or legal constraints, and subject to reasonable notice. The implications of such withdrawal will be explained to you. You have the right to submit an objection to our organization in case of non-compliance with PIPEDA (Personal Information Protection and Electronic Documents Act), and if the problem persists, you can address the Privacy Commissioner of Canada. If a person wishes to exercise their rights of access, rectification, or withdrawal of consent, they must submit a written request to the person responsible for personal data protection. The appropriate contact information is specified in the "Personal Information Protection Officer" section below.
8. Process for Handling Personal Information Protection Complaints
If someone wishes to file a complaint regarding the application of this policy or, more broadly, regarding the security of their personal information, they must submit their request in writing by contacting the person responsible for personal data protection, whose contact information is mentioned in the "Personal Information Protection Officer" section. This will be processed within a reasonable timeframe. A separate file for each complaint received will be created. Each file will include the complaint, an analysis and supporting documents for the assessment, as well as the response addressed to the person who made the complaint. We are committed to treating any complaint received in complete confidentiality.
9. Personal Information Protection Officer
For all questions, concerns, or requests regarding this policy, please contact the personal information protection officer:
- Contact: Benoit Arcand, President
- Phone: 514 557-4981
10. Approval
This policy is approved by the personal information protection officer whose professional contact information is displayed above.
11. Publication and Modifications
We reserve the right to revise this personal information protection and confidentiality policy at any time. Changes will be posted on our website and will take effect as soon as they are posted. We encourage you to consult this policy regularly to stay informed of any updates.